NEW: How to handle complaints and difficult situations [ENGLISH]

Learn how to handle and act professionally during difficult situations and with negative guests.
Every hospitality business encounters challenging situations in communication with guests and complaints, whether justified or not. How do you best handle these situations? How do you resolve a complaint quickly and easily? And how do you respond to a bad review from a guest? In this half-day power training, you will learn how to turn a dissatisfied guest into a fan and how to prevent image damage from reviews.

Program
09:00 - 09:30 Reception
09:30 - 10:30 What is a complaint, and how do complaints arise?
10:30 - 12:15 Influencing positive behavior
12:15 - 13:00 Lunch
13:00 - 14:15 Dealing with difficult situations and complaints
14:15 - 15:15 Responding to less favorable and bad reviews
15:15 - 15:30 Closing

Location: ZiN Inspiratielab

The training How to handle complaints and difficult situations takes place at ZiN Inspiratielab. ZiN Inspiratielab is an initiative of Sligro and the perfect place for hospitality professionals to gain new stimuli, impulses, and inspiration in the form of training, trend tours, and culinary events. ZiN Inspiratielab keeps up with the latest (food) trends and developments so you are always up-to-date. All training, trend tours, and culinary events are provided by leading experts to guarantee that you become even better in your profession and business.

FAQ

What does the Training How to handle Difficult Situations & Complaints cost?

The cost for the one-day training How to handle complaints and diffivult situations is €250. If you have one or multiple ZiN Voucher codes, you can follow this, and other trainings, free of charge. With a ZiN membership, you and your organization can follow unlimited trainings and exclusive content of ZiN Inspiratielab for six months or a year.

Do you have any questions?

Please contact us. We are happy to help you.