NEW: Training Service & Upselling [ENGLISH]

A training that is guaranteed to result in happy guests, increased revenue, and more job satisfaction!
During this training, we will focus on learning a distinctive, guest-oriented approach where attention and advising are key. You'll become a true expert in genuinely helping your guests from their arrival to their departure.
You’ll receive tips on asking unexpected and strong questions as an alternative to the standard ones like “Did you enjoy your meal?” or “Have you made your choice?” You’ll learn to use the power of giving with Givability®. With your focus on giving, you’ll be able to create a uniquely good guest experience and consistently make a difference.
In the afternoon, we’ll focus on upselling: advising your guests more successfully. You’ll actively learn how to bring dishes to life at the table. You’ll learn how to easily check guests' preferences for optimal advice, and you’ll improve your upselling technique. The result? Happier guests and a higher average spend!

Program

9.15 – 9.30: Reception
9.30 – 10.00: Welcome and introductions
10.00 – 12.15: A uniquely good service
12.15 – 13.00: Lunch
13.00 – 15.00: Upselling
15.00 – 15.30: Summary & closing

Recent reviews

This is what participants say about the Service & Upselling training:
"It was a very fun and educational training delivered with great enthusiasm!"
"I was very pleasantly surprised by this training. I thought I already had a good understanding of Service & Upselling, but this training has nicely supplemented and strengthened that knowledge."
"It was a great training! I’m looking forward to the next one."

Location: ZiN Inspiratielab

The training Service & Upselling takes place at ZiN Inspiratielab. ZiN Inspiratielab is an initiative of Sligro and the perfect place for hospitality professionals to gain new stimuli, impulses, and inspiration in the form of training, trend tours, and culinary events. ZiN Inspiratielab keeps up with the latest (food) trends and developments so you are always up-to-date. All training, trend tours, and culinary events are provided by leading experts to guarantee that you become even better in your profession and business.

FAQ

What does the Service & Upselling Training cost?
The cost for the one-day training Service & upselling is €250. If you have one or multiple ZiN Voucher codes, you can follow this, and other trainings, free of charge. With a ZiN membership, you and your organization can follow unlimited trainings and exclusive content of ZiN Inspiratielab for six months or a year.

Do you have any questions?

Please contact us. We are happy to help you.